Privacy Policy

Last updated: 2025

Xlexironghor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Information you provide when filling out contact forms or requesting consultations
• Communication preferences and correspondence
• Payment information for transactions (processed through secure third-party providers)

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send you updates, newsletters, and promotional materials (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues
• Comply with legal obligations

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract or to take steps at your request before entering into a contract
• Legal obligation: When processing is necessary for compliance with a legal obligation
• Legitimate interests: When processing is necessary for our legitimate interests, such as improving our services, provided these interests do not override your rights and freedoms

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a merger, acquisition, or sale of assets (with notice to users)

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives adequate protection in accordance with this Privacy Policy.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Specific retention periods:

• Contact form submissions: 3 years
• Transaction records: 7 years (as required by law)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

Our website uses various third-party services that may collect information about you:

• Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns
• Google Ads Remarketing: Enables us to show relevant ads to visitors who have previously visited our website
• Google Analytics: Helps us understand how visitors use our website
• Google Maps API: Provides mapping functionality for location-based services

These services have their own privacy policies. We encourage you to review their policies to understand how they collect and use your information.

Use of Cookies

We use cookies and similar tracking technologies to collect and store information about your preferences and activities. Cookies are small data files stored on your device that help us improve your experience on our website.

For detailed information about our use of cookies, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Xlexironghor
12 Battersea Street
Sydenham, Christchurch 8023
New Zealand
Phone: +64 3 365 1313
Email: callme@xlexironghor.world